HELP / FAQ

Our products may be purchased only by adults and used for lawful purposes. Laws governing the purchase, possession, import, and use of locksmith and lock-picking tools vary by U.S. state and locality. Before ordering, please confirm that your purchase and intended use comply with all applicable laws. Multipick may decline or cancel an order where required by law or where misuse is suspected. If a prepaid order is canceled, the applicable refund will be processed.

customer number after your first order has been processed. You will find it at the top-right on the delivery slip and on the invoice .(in German Kunden Nr.:).

(Visa, Master, AMEX), Debit cards (Visa Electron, Postepay, Carte Dankort, Servired, Carte Bleue, Maestro), Paypal (Only with valid PayPal account!) and Western Union, and Money Orders, C.O.D, (cash on delivery - only for existing customers) and Payment on Invoice (only large registered companies, Governmental Agencies etc.)

Advance Payments: You will receive the necessary bank particulars for the transaction in the order confirmation Email. Please take care that all bank charges have been paid for. And the goods will be dispatched as soon as our account has been credited.

Our bank details for all offered foreign currency transactions:
Multipick Direct GmbH
IBAN: LT23 3250 0923 9876 3721
BIC: REVOLT21
BIC of the intermediary bank: CHASGB2L
(If the first BIC fails when initiating a transfer, then please use the second BIC.)

For orders from Germany:
Sparkasse KölnBonn
IBAN: DE49370501980026004457
SWIFT-BIC: COLSDE33XXX

Credit Cards: Due to the increase in credit card frauds, we reserve the right to deliver only to the cardholders billing address and if necessary also to contact you for further inquiries.

PayPal: We can only ship to the address the PayPal payment was made from. If you used a Credit Card for the payment please refer to Credit Card payments above for more details.

Western Union: The method of payment Western Union is only possible for orders over 500.00 EUR. Please contact us before making a Western Union payment. You will need further details (recipient must be a person etc.) in order to make a Western Union transaction.

C.O.D.: (Within Germany) After verifying the address, orders will be shipped as standard UPS C.O.D. (International) we can only ship international C.O.D parcels to existing customers and companies. If you would like to pay C.O.D. please call our customer service.

Payment on Invoice: Large registered companies, governmental agencies etc. can opt to make the payment on reception of the merchandise and invoice by selecting Payment on Invoice during the order process and inserting “Payment on Invoice Customer” in the field for comments. We will take care of the rest!

bodies, large identified companies and existing customers have the possibilities to make payments against invoice.

Non-EU customers are not subject to German tax regulations and will not be charged VAT on their orders.

Customs duties or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer’s responsibility to pay. Payments will not be made to Multipick; they will be paid either to the carrier at the time of receipt or through the carrier’s individual invoicing system.t.

the item Shipping options, where you can select your destination country for your order. After selecting the relevant country, the net amount of your shipping costs to be paid will appear below. If your country is not listed here, please contact our customer service. They can tell you the exact shipping costs. 

Alternatively, the exact shipping costs will be displayed in your shopping basket. However, these may change once you have registered and specified your delivery address. We always endeavour to select the most favourable shipper for you.

insurance of € 500.00 should not be sufficient in the case of your order, we will automatically insure the parcel for the required sum.

you will receive a tracking number for your parcel. With the tracking number you can track the delivery of your parcel online.

incomplete data, then there is a possibility that it can cause the dispatchment to get delayed. So please take care to enter all the required information as correctly as possible.

Please start your return through our returns portal before sending an item back. The portal will guide you through the process and provide the return label. Return shipping costs are the customer's responsibility and will be deducted from the refund. For details, see our Returns page or contact customer service.

We use technical and organizational safeguards to protect information transmitted through our website. Details about how we collect, process, and share personal data are available in our Privacy Policy.

gathered & stored in order for the purposes of fulfilling your order, to establish and maintain relations with customers, to provide ongoing services, to understand customer needs and preferences and to meet legal and regulatory requirements. You may also read our privacy policy for further details.

Please contact us using the email address associated with your account. Some order and invoice data may need to be retained to meet legal obligations. For details, see our Privacy Policy.

All products from the MULTIPICK MANUFACTURE (each tool is manufactured and checked multiple times by hand with utmost care), especially our ELITE products such as picks, picksets and our KRONOS, meet our highest quality standards. Hence it goes without saying that this highly ambitious goal can influence our production capacities. As a result, the high demand from our customers can more or less strongly influence the availability of this group of tools in particular and lead to delivery delays.

Our MULTIPICK products are officially available from us or from our distributors.

We would like to continue to offer you the freedom to shop without a minimum order value. However, particularly with very small orders - especially for deliveries abroad - it can happen that the shipping costs significantly exceed the value of the goods. Perhaps you can combine several orders - or is there someone in your circle of friends or colleagues who would also like to order something? This will not only help you to save on shipping costs, but also make a small contribution to environmental protection by reducing transport routes and conserving resources. Thank you for joining us in thinking about a more sustainable future! 

enter personal data, or it is being processed, are secured via 256-bit encryption. Some older browsers (predominantly Internet Explorer/ Netscape) do not support this modern form of encryption.

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In the window that will appear you can see your current browser version and your encryption level. If the encryption level is lower than the required 256-bit (e.g. 128-bit), you will have to update your browser..