Returns (RMA) Service for International Customers

Would you like to return an item? Simply start your return through our returns portal, or contact us directly – we'll be happy to assist you.

Start your return quickly and securely – you will receive your return shipping label afterwards: https://multipick.shipping-portal.com/rp/

Important: Return shipping is not covered by Multipick. For returns from the United States, €25.00 will be deducted from your refund for the return label. Customs duties, import taxes, carrier or brokerage fees, and other charges paid on the original shipment are handled separately and may not be refundable.

Alternative Contact Options

Email: [email protected]

Monday through Friday, 8:00 a.m. to 4:00 p.m.
Germany time (CET/CEST). Outside these hours, please use our contact form.