Reading time 6 minutes / Lars Buchwald / 07.07.2025
Tools for Professionals – Why Trust Is Critical for Public Authorities
Contents of the Article
→ Is That Really Necessary?
→ Trust Doesn’t Come from a Product Description
→ Quality Clears the Mind
→ An Unsung Hero: The Bell
→ Why Public Authorities Use Different Standards for Procurement
→ Cheap Has Never Meant Cost-Effective
→ Continuity Leads to Reliability
→ Trust Starts Within – and Radiates Outward
→ My Conclusion: Trust Isn’t a Bonus – It’s the Standard
There are moments in life when you ask yourself: Does it really have to be the high-end option? Wouldn’t the cheaper or simpler solution do the trick? That might be true for everyday things – where you can debate, compare, and maybe even save some money. But there are situations where that question has no place – especially when lives are on the line.
Is That Really Necessary?
It’s about responsibility. About professional equipment that must function flawlessly in the field. When it comes down to it, only one thing matters: reliability. Uncompromising quality. Because in critical moments, it’s not the price that matters – it’s the trust you place in your tools. Whether it’s the fire department, the police, or emergency services – anyone who takes on responsibility out there needs tools they can rely on without question.
Trust Doesn’t Come from a Product Description
A reliable tool isn’t something you recognize by its packaging. It’s something that works just as flawlessly on the fifth use as it did on the first. And more importantly: no one on the team suddenly looks like they’re staring at IKEA instructions with no pictures. That only happens with tools that have proven themselves – in daily use, under pressure, in the cold, in chaos, and in poor lighting conditions. Trust is built through these experiences – not through product descriptions.
Quality Clears the Mind.
Good tools don’t save lives. Or – surprise – maybe they do. You can see it however you like, but we believe that for professionals, it’s essential to be able to rely on their tools.
Imagine someone urgently needs help behind a locked door – and the entry tool fails due to poor quality. A scenario that can easily push the on-site team to its psychological limits. If the tool works, you can focus on what really matters – the situation in front of you. And that’s the essence of trust: not having to constantly wonder whether the tool will hold up. So yes, we do believe that good tools can save lives.
For Example, an Unsung Hero: The Bell
A great example: the tried-and-tested bell – a small tool with a big impact. It may look harmless, but it’s absolutely essential. Especially in apartment entries involving injured individuals, it becomes critical. This is a tool that has already saved countless lives – and will continue to do so. One major advantage: this method of entry leaves the door almost completely intact – usually only the cylinder needs replacing. And by the way: the idea that emergency responders should work quickly and with minimal damage isn’t just wishful thinking – it’s actual practice, for example in fire departments like this one: FIA Association
Why Public Authorities Use (and Must Use) Different Procurement Standards
Procurement of tools for public authorities follows different rules than it does for private users. Here, it’s all about standardization and seamless usability across municipal or even state borders. For example: A special unit (such as a SEK team) in Bavaria uses door-opening tools that are not only certified but also standardized across the state. That means: If a team from Munich is suddenly sent to support operations in Nuremberg or even in another federal state, they need to find exactly the same tools, spare parts, and training standards in place. Only then can responders exchange tools, rely on performance and quality, and operate without extra onboarding. That’s why procurement criteria include things like:
– Consistent quality
– Durable construction
– Clear, simple handling
– Long-term training viability
– Availability of spare parts over many years
If a tool looks different every three months, it’s useless to public authorities. And if it jams during the third use, trust is gone. These kinds of standards are also anchored in many public procurement guidelines – especially in the municipal sector: Fire Standards Board
Cheap Has Never Meant Cost-Effective
Of course, high-quality tools cost more than the discount versions from Temu & Co. But anyone who’s ever had to rely on bad tools in the field knows: the money you save upfront quickly gets paid back in the form of stress, lost time, damaged doors – or sheer frustration. Cheap may look good on the price tag, but during real-life use, it can get very expensive. Even the federal government says it clearly when it comes to disaster response: quality and compatibility matter more than pure quantity.
British RedCross
Continuity Leads to Reliability
Authorities don’t need “revolutionary” solutions. They need tools that stay the same over many years, can be trained on, and are compatible across platforms. The bell you use today must fit tomorrow’s puller device. And the spare parts of the future should definitely not come from a 3D printer.
Trust Starts Within – and Radiates Outward
A good tool gives you confidence. It strengthens the team. It reduces questions. And it helps responders present themselves professionally – especially to the people they’re there to help. Because trust is contagious. Those who work calmly and efficiently with reliable tools send a clear message: We know what we’re doing. And we know what we’re doing it with. That’s not a side effect – that’s a statement with real impact.
My Conclusion: Trust Isn’t a Bonus. It’s the Standard.
Authorities don’t need tools that impress – they need tools that work. Every day. Under pressure. For every user. Trust isn’t a nice extra. It’s the foundation of everything.
When making a purchase, ask yourself:
– Will it still run smoothly on the fifth deployment?
– Does it fit the system – without special knowledge or a manual?
– Can you explain it without digging through a PDF?
If you can nod yes to all three – congratulations.
If not – it might be worth rethinking.
Multipick firmly stands behind one principle: Trust is not a luxury – it’s a requirement. Our tools are built for missions where every detail matters – robust, standardized, and reliable, even after the fifth deployment. That’s exactly what public authorities need – and that’s exactly what we build for.
Because in the end, it’s not just about having a tool. It’s about whether you can count on it in the moment of truth. And that’s worth far more than a few euros saved on procurement.
FAQ – Everything You Need to Know.
1. Which standards and certifications are particularly relevant for tools used by public authorities?
Depending on the area of use, various standards may apply. For example, in the case of entry tools, EN 13240 (mechanical burglary tools), VdS guidelines for emergency access, or technical requirements from BOS (public safety organisations) may be relevant. Many procurement departments also require CE marking, ISO 9001-certified quality assurance, and documented material standards.
2. Why do many authorities avoid overly complex high-tech solutions?
Highly technical systems often involve a steep learning curve. Authorities prefer tools that function reliably even under stress, during staff shortages, or without internet or external power sources. Simplicity, robustness, and intuitive handling are usually prioritised over smart features.
3. How often are entry tools used in practice by public authorities?
That depends greatly on the area of operation. Fire and rescue services often perform forced entries several times a week. Police or tactical units may use their specialist tools less frequently, but in high-stakes situations. In every case, tools must work immediately and without fail.
4. Are there training courses for public authorities on using specialist entry tools?
Yes. Many manufacturers offer targeted training, and there are dedicated courses provided by fire service colleges, police academies, or civil protection schools. Crucially, the training should be tailored to the specific tools and operational standards in use – not to random market models.
5. How long must tools remain available for public sector use?
Many authorities work with usage cycles of 5 to 10 years – sometimes longer. Long-term availability of spare parts, consistency in design, and reliable follow-up supply are essential. Tools that change appearance or compatibility every year are generally not suitable for public procurement.
6. Why does the psychological impact of tools matter during operations?
Tools convey a sense of security – not only functionally, but mentally. When responders know they can rely on their equipment, stress levels drop. At the same time, professional-grade tools signal competence to others (e.g. affected individuals or bystanders): professionals are at work here. Trust extends outward.
7. What role does data protection play with electronic tools?
With tools that feature digital controls, Bluetooth, apps, or cloud connectivity, one question quickly arises: where is the data stored and who has access? Public authorities are subject to strict data protection regulations. Tools with unclear data processing practices or server infrastructure abroad are often ruled out during procurement.
8. Can tools designed for public authorities also be recommended for civilian organisations?
Yes – particularly for civilian organisations acting on behalf of public institutions, such as property managers, emergency services, or medical support teams. Tools built to public-sector standards not only offer higher quality, but also greater legal certainty. Many locksmiths also choose certified models for precisely this reason.
9. Why are storage and transportability such important factors for authority tools?
Emergency vehicles have limited space. Tools must therefore be compact, securely stowable, and ideally modular. Resistance to temperature fluctuations, shock, and moisture are also critical, especially when tools are stored inside service vehicles for extended periods.
10. What specifically sets Multipick tools apart from typical mass-produced products?
Multipick develops tools with a clear focus on professional, emergency, and public-sector use. That means: no low-cost plastics from overseas, but precisely engineered components made from stainless steel, long-term availability, compatibility with training programmes, and full operational reliability. Trust isn’t just a promise – it’s built into our product DNA.
About the Author
Lars Buchwald has been an integral part of the Multipick team since 2006, where he dedicates his passion and expertise to marketing and graphics. As a trained graphic designer and copywriter, he brings a wealth of experience and creativity to his work, which enables him to convey the messages of the ingenious tools in an appealing and convincing way. With a keen sense for the needs of the target group, he steers Multipick's marketing fortunes. His commitment is characterized by a high degree of sensitivity and the right richer at the right time.
As a native of Bonn, Lars not only has close ties to the region, but has also firmly integrated his passion for marketing spear tools into his professional work. His attachment to the city is reflected in his work and gives his marketing campaigns an authentic, Bonn touch.
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About Multipick
Multipick was established here in Bonn in 1997 and has had its headquarters and production facilities here on the Rhine ever since.
Why should we leave here? Anyone who has been here before will agree that it is a very beautiful place and that the people are ‘typically Rhineland’, open-minded and friendly. From an early stage, we began to occupy ourselves with a wide variety of entry tools. We tried out lock snappers and core extractors such as the Bell and gathered a wealth of experience with a wide variety of tools. Whether it was a lock pick set or special tools for fire brigades and locksmiths, in the end the door or window had to be opened. In line with the motto, you got the problem and we got the solution.
Many tools, irrespective of hobby or professional, are dispatched from our warehouse to destinations throughout the world.
Opening tool kits for caretakers and locksmiths, pick sets and lock picking accessories for Locksport enthusiasts and Hobbs hooks for specialists to unlock locked safes. There are thousands of different ways to deploy our specialised tools. Our TFG latch plates and key turners allow a closed door to be reopened. QA Pro 2 and our V-Pro core pulling screws can be used to open a locked door. We also offer milling burrs and drill bits for those situations where there really is no other way. Many useful aids such as MICA opening cards, wedges, door latch spatulas, door handle catches and spiral openers, which are all useful tools to help you get the job done. But even if things get a bit complicated, you are in good hands with us. Products such as the Kronos and Artemis electric picks are our top highlights. Anyone who likes to open dimple locks or disc locks will be delighted with the ARES system. For opening windows, we offer you a range of top products from Kipp-Blitz. Favoured by emergency services such as the fire brigade, THW (Federal Agency for Technical Relief) and police. Many of our tools are manufactured in-house. This gives us the liberty to manufacture quickly and in a customer-orientated manner. No lengthy supply chains and subcontractor dependencies. This has a number of advantages both for you and, of course, for our environment. One big advantage is that you get everything from a single source, enabling us to offer you consistent quality. This is also our promise to you, all from a single source, Made in Germany, Made in Bonn - promised.
